Delivery & Returns
We always aim to deliver your order promptly but cannot accept liability for delay. We use Parcelforce for all orders and standard delivery usually takes 3 - 5 working days, although we endeavour to deliver earlier than this where possible.
Orders must be received by noon Monday-Friday to be dispatched the next working day. We require your mobile number to help with delivery. Any item ordered at Bank Holidays or the weekend will be processed and dispatched the next working day. Please bear this in mind with our delivery times.
As soon as you place an order, you will receive an order confirmation email from Highland Boundary and you will receive another email when it has been dispatched. When your order has been dispatched you will receive an email confirming this with the Parcelforce order tracking number. You can track your order at www.parcelforce.com. Please note that the tracking number included on this dispatch email will only appear on the Parcelforce system once it has been uplifted from us, so don’t worry if it doesn't show you the details of delivery immediately.
You will receive a text message on the day of delivery that will allow you to choose whether to:
Deliver to your address as planned
Deliver to a local post office for collection at a time that’s more convenient for you
Deliver on another day if that day is not convenient
If you don’t respond to the text and aren’t in to receive delivery, Parcelforce will attempt delivery 2 more times and then leave a card to let you know which local post office you can collect your parcel from. If you are not able to collect your parcel within 30 days then it will be returned to us and you will be charged for return delivery costs.
Deliveries must be signed for by a person of 18 years or older. If our couriers are in any doubt about the age of the recipient on delivery, they will request ID. We reserve the right to cancel the delivery if the age and identity of the recipient is in doubt.
It is the responsibility of the customer to report goods damaged in transit.
We shall not be liable to pay any compensation to you, other than any refund as stated below.
No compensation can be offered for loss of wages due to failed or late deliveries.
Customers accept responsibility for the safe storage and use of the products upon receipt. Highland Boundary is not liable for damage caused by customer mishandling.
We regret that we cannot deliver to outside of the UK or to Northern Ireland, the Channel Islands, the Scilly Isles or the Isle of Man.
RETURNS, REFUNDS & CANCELLATIONS
If goods are to be returned to Highland Boundary, they must be returned in their original packaging. You will be refunded for the goods once received back into our warehouse, minus applicable shipping costs, unless the return concerns faulty or damaged goods. Contact us at email@example.com if you would like to return your goods back to us and we will help you to do this. Return shipping will be paid by the customer except in cases where goods are faulty, in which case they will be reimbursed to the customer.
If there is a problem with your order or items are faulty, please contact the help desk at firstname.lastname@example.org
If an attempted delivery is obviously damaged, you are within your rights to refuse the order, at which point it will be returned to us. If you choose to do this, please contact our helpdesk at email@example.com and we will issue either a resend of the order if every item is in stock, or a full refund, whichever is preferable.
We cannot accept responsibility for delivery failure if you provide an incorrect address and postal code or incorrect contact telephone number. Please check this information when placing your order.
This does not affect your statutory rights.